Title: Agent Success Lead

Location: New York, NY (Hybrid)

Salary: $110k - $120k + Bonus

Prestigious Professional Services Firm is seeking an Agent Success Lead to join their team! 

RESPONSIBILITIES

Collaboration and Stakeholder Engagement

·        Partner with business units, technology teams, and leadership to align AI agent development with organizational goals.

·        Collaborate with business stakeholders to identify high-impact use cases for AI agents and translate them into technical requirements for development by the BTO Team.

·        Ensure AI agents integrate seamlessly with existing systems and processes, delivering measurable business outcomes.

·        Act as a trusted advisor to internal stakeholders, providing guidance on how AI agents can address specific business challenges.

·        Facilitate workshops and training sessions to gather requirements, share knowledge, and build AI fluency across the organization.

·        Support the design, build, and deployment AI agents tailored to the firms workflows, enhancing productivity and operational efficiency.

·        Provide AI Agent platform support

·        Continuously monitor, refine, and improve AI agents based on user feedback and performance metrics.

Innovation and Continuous Improvement

·        Stay current with emerging AI technologies, tools, and best practices to ensure the company remains at the forefront of AI innovation.

·        Identify opportunities to leverage AI agents for competitive advantage in client services and internal operations.

·        Evangelize AI success stories and foster a culture of innovation within the firm.

Governance and Compliance

·        Ensure AI agents comply with security, legal, and ethical standards.

·        Establish and maintain governance frameworks for AI agent development and deployment.

·        Track and report on the performance, ROI, and adoption of AI agents to executive leadership.

·        Monitor feedback, prepare stakeholder updates, and ensure all activities adhere to governance standards and frameworks.

QUALIFICATIONS

·        2+ years of experience in building and deploying AI-powered tools or agents.

·        Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

·        Experience in professional services or consulting industries.

·        Expertise in machine learning, natural language processing (NLP), and AI frameworks such as TensorFlow, PyTorch, or similar is a plus.

·        Strong understanding of AI agent design principles, including conversational AI, automation, and integration with enterprise systems.

·        Ability to translate complex technical concepts into actionable business solutions.

·        Familiarity with design thinking methodologies and user-centered design approaches

·        Knowledge of governance frameworks and ethical considerations in AI development