Job Title: Senior IT Specialist
Location: New York, NY (in-office)
Salary: $100K – $125K + Bonus
Prestigious NY law firm seeks a Senior IT Specialist to join their Team
Responsibilities:
• Administer and maintain on-premises and cloud-based IT environments.
• Configure, deploy, and maintain computers, printers, scanners, phones, and other technology.
• Set-up new workstations, configure SaaS, and apply system updates.
• Set up user accounts, devices, permissions, and access to firm systems for new hires, applying the firm’s security standards, and update the hardware and Saas inventories.
• Offboard departing staff promptly: disable accounts and access, recover devices, and preserve email and documents per firm retention policies.
• Diagnose, troubleshoot, and fix problems with computers, printers, phones, other equipment, and
networks.
• Log, track, and resolve support requests using help desk software.
• Troubleshoot issues with the firm’s SaaS applications and technology platforms, including email, document management systems, VPNs, legal technology platforms, and others.
• Track systemwide outages and issues and provide notifications and real-time updates to staff.
• Configure and maintain multifactor authentication and other user access and security systems.
• Configure, maintain, and monitor backups of firm data.
• Monitor vendor compliance with internal data protection policies, industry standards, and regulatory
• requirements.
• Create internal procedure documentation and how-to guides to provide to staff.
• Draft and circulate notifications and real-time updates about system outages, repairs, and other issues to staff.
• Work with the Manager of Cybersecurity and Technology Strategy to develop technology-related projects and initiatives and make recommendations to firm leadership
• Serve as the primary operational point of contact and liaison with external technology vendors and outside IT providers
• Manage the evaluation, selection, and onboarding process for new IT hardware, SaaS, and service providers
• Track and resolve vendor escalations, service failures, or disputes
• Monitor vendor compliance with internal data protection policies, industry standards, and regulatory requirements
Qualifications:
• Senior Specialist: 3+ years of progressive IT experience involving infrastructure management, cloud integration (AWS/Azure), or specialized cybersecurity tasks.
• Proficiency with the Microsoft 365 administrative environment, including Entra ID, Exchange Online, and related Microsoft 365 administration tools
• Strong working knowledge of Microsoft Office applications, particularly Outlook and Word
• Familiarity with law firm technology or the legal industry, including document management systems, legal research platforms, eDiscovery platforms, accounting systems, and legal AI tools
• A bachelor’s degree in a computer or STEM-related field