Position:     Chargeback Specialist

Location:   New York, NY (Remote)

Salary:       $70,000 - $80,00 + Potential Bonus

Large NYC based Fashion conglomerate seeks a Chargeback Specialist to join their Team!

Responsibilities:

• Review, analyze, and research chargeback claims from retailers (e.g., compliance, shortages, shipping errors, labeling issues).
• Dispute invalid chargebacks by gathering supporting documentation and submitting responses within required timelines.
• Maintain organized records of all chargeback activity and resolution efforts.
• Communicate with sales teams, logistics partners, and customers to investigate chargeback root causes.
• Identify patterns or recurring issues and recommend process improvements to minimize chargebacks.
• Reconcile chargeback transactions in the accounting system and assist with reporting and audits.
• Work cross-functionally to ensure compliance with customer routing and packaging guides.
• Stay up-to-date with retailer compliance requirements and communicate changes internally.
• Support the month-end close process by providing accurate chargeback reporting to the accounting team.
• Maintain accounting of Amazon account (i.e., reconciliation of chargebacks; issuing credit memos; disputing charges; reporting on account)

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• 5+ years of experience in chargebacks, accounts receivable, or retail compliance—preferably in fashion, wholesale, or consumer goods industries.
• Strong understanding of retailer chargeback codes and compliance documentation.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication skills—both written and verbal.
• Proficiency in Excel and ERP/accounting software (e.g., NetSuite, SAP, QuickBooks).
• Detail-oriented with the ability to manage multiple priorities under tight deadlines.

Preferred Experience:

• Experience with Amazon and other large retail customers  (e.g., Costco, Macy’s, Walmart, etc.).
• Familiarity with EDI systems and compliance portals.
• Background in fashion or apparel wholesale is a plus.
• Experience with factored receivables is a plus.